5 keys to serving a client well on WhatsApp

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Lately, we have seen hundreds of businesses racking their brains on exuberant innovations and strategies that do not always come to fruition - sometimes even generating losses -, ignoring today's only golden rule: customer service via WhatsApp  Free, effective and with millions of users inside, the application among business communication channels. You will gain a lot if you learn how to serve a customer through this app: conversions, loyalty, promotion and more. Why don't you find out for yourself with these 5 keys? Go for it! Tips to improve customer service on WhatsApp.

The  keys that we will give constitute a kind of guide to procedures or good practices to follow in everyday situations, to get rid of any mishap and, above all, that your client ends up happy and satisfied with having chosen you and your service. Optimize your account to the maximum enter key highlighted as the word optimization and a CU Leads drawing of an airplane how to serve a customer First things first: your users must find consistency at the level of image and communication, even when you have several sales agents behind you. Furthermore, it is essential that they recognize you.



Some key tips for this are Use a logo as a profile image or photo of the (human) image of your company. We also recommend that you be sure to include the name of your business, email address or the URL of your website. Provide a short description of your company and include your value proposition: “We help you improve your customer service and sell more.” Establish a tone and style of communication, make all your content follow it. A style manual with pre-designed answers and examples is very useful to achieve this. In this way, you guarantee that everyone is fully in tune with the values ​​and mission of your business.