It appears to contain the meaning of actively

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Can be sent up to twice a month Channel Talk announced on the 10th that the operating white paper 'Operator Cambodia Phone Number Data Workbook' (Workbook), which compiles the 20 years of operator experience of Korea's first operator, Chun Se-hee, advisor to Channel Talk, has been shared more than 4,000 times in just one month of publication on the online magazine platform Brunch. revealed. Channel Talk, a customer service messenger developed by Joy Corporation, is a tool that connects customers and business operators quickly and easily, and operators are professionals who go beyond traditional counselors and play the role of not only understanding customers fully but also reflecting customer opinions in products and services. It means. It appears to contain the meaning of actively constructing counseling activities, rather than passive counseling. This is because existing customer service was approached from a customer satisfaction (CS) perspective, but is now evolving into CX, which solves problems based on customer opinions and seeks ways to improve products or services. Channel Talk Advisor Cheon Se-hee The workbook contains customer response strategies centered on customer experience (CX) based on Advisor Cheon’s experience.




It is a culmination of the operational know-how accumulated over 20 years through McDonald's, Naver, and Baedal Minjok, and is significant in that it is the first operator content in Korea. Advisor Cheon Se-hee said, “With the workbook, we hope that operators will take on a role that improves products and contributes to the business, rather than just being a customer service representative.” He added, “We hope that in the future, the position of operator will become established and CEOs with operator backgrounds will emerge.” He said. Siwon Choi (CEO of ZOYI Corporation): It’s not a pivot, it’s a second service. I keep doing what I'm doing. It's a store analysis service called 'Work Insight', and it's still pretty good. ※ Note: It is promoted as a ‘big data service for stores’ Choi: Then why did you launch a messenger-based service? Siwon Choi: Because Work Insight targets offline stores, sales are quite difficult. It's not easy to go to places like local bakeries. Also, just because a few small companies use it, doesn't mean large companies will immediately follow suit.